CCNA Voice Eğitimi İçeriği
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ICOMM (Introducing Cisco Voice and Unified Communications Administration) v8.1
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Öngereksinimler:
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CCNA
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Kurs Tanımı:
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CCNA Voice network’ün temellerini anlamış olan katılımcılara günümüzün en değerli konularından birisi olan VoIP hakkında temel bilgi sağlamaya yönelik hazırlanmış bir eğitimdir.
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Kurs İçeriği:
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- Cisco UC Solutions
- Administrator and End-User Interfaces
- Call Flows in CUCM and CUCM Express
- Endpoint and End-User Administration
- Enabling End-User Telephony and Mobility Features
- Unity Connection and Unified Presence
- Cisco UC Solutions Maintenance
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Ayrıntılı İçerik
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1. Cisco UC Solutions
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- Components
- Characteristics
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2. Administrator and End-User Interfaces
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3. Call Flows in CUCM and CUCM Express
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- Call Flows and Call Legs
- Configuration Components Impacting Call Flows in Cisco UC Manager
- Configuration Components Impacting Call Flows in CUCM Express
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4. Endpoint and End-User Administration
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- Characteristics
- Configuration Requirements
- Implementation Options
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5. Enabling End-User Telephony and Mobility Features
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6. Unity Connection and Unified Presence
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- End-User and Voice Mailbox Characteristics and Configuration Requirements
- End-User and Voice Mailbox Implementation Options
- Enabling Cisco Unified Presence
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7. Cisco UC Solutions Maintenance
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- Providing End-User Support
- CUCM Reports
- CUCM CDR Analysis and Reporting Tool Reports
- Cisco Unified Real-Time Monitoring Tool
- Monitoring Voice Mail in Cisco Unity Connection
- Disaster Recovery System
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CCNA Voice Sınav Konuları:
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- Overview of Cisco Unified Communications Solutions
- Overview of Administrator and End-User Interfaces
- Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Endpoint and End User Administration
- Enablement of End User Telephony and Mobility Features
- Enablement of Cisco Unity Connection and Cisco Unified Presence
- Cisco Unified Communications Solutions Maintenance
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Ayrıntılı İçerik
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Describe the characteristics of a Cisco Unified Communications solution
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- Describe the Cisco Unified Communications components and their functions
- Describe call signalling and media flows
- Describe quality implications of a VoIP network
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Provision end users and associated devices
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- Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Create or modify user accounts for Cisco Unified Communications Manager
- Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
- Create or modify endpoints for Cisco Unified Communications Manager
- Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
- Describe how calling privileges function and how calling privileges impact system features
- Create or modify directory numbers
- Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
- Enable end users for Cisco Unified Presence
- Verify user features are operational
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Configure voice messaging and presence
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- Describe user creation options for voice messaging
- Create or modify user accounts for Cisco Unity Connection
- Describe Cisco Unified Presence
- Configure Cisco Unified Presence
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Maintain Cisco Unified Communications system
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- Generate CDR and CMR reports
- Generate capacity reports
- Generate usage reports
- Generate RTMT reports to monitor system activities
- Monitor voicemail usage
- Remove unassigned directory numbers
- Perform manual system backup
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Provide end user support
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- Verify PSTN connectivity
- Define fault domains using information gathered from end user
- Troubleshoot endpoint issues
- Identify voicemail issues and resolve issues related to user mailboxes
- Describe causes and symptoms of call quality issues
- Reset single devices
- Describe how to use phone applications
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